Customer Service

About Teeda Wholesale

Teeda Wholesale is a privately-owned and -operated wholesale jewelry business. We stock everything we sell, and our operations are located in the greater Los Angeles metropolitan area. Our commitment to outstanding customer service, quality merchandise, attractive pricing and fast shipping has remained the same throughout our 30+ years of doing business with retailers and volume purchasers across the United States and around the world. We import directly from our global network of manufacturing partners, and feature merchandise from the U.S., Italy, Thailand, and China.

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Contact Information

Please feel free to contact us if you have questions, or just to let us know how we're doing.

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Ordering

We accept orders online through the Yahoo! Store secure ordering system. Simply go to our item and section pages, enter the quantity you wish to purchase for a particular item, and click on the order button. This will take you to the checkout screen. If you have additional items to order, click on "Keep Shopping." To complete your order, click on "Check Out" in the "Show Order" screen and fill in your payment and shipping instructions. You can also fax in your order using our fax order form, or call us toll-free at 877-622-3522.

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Minimum Order

We're able to offer outstanding prices and great selection because we sell exclusively wholesale, in volume. As such, our minimum order size is $100 (no minimum quantity for any style). We understand that our customers may occasionally wish to place smaller orders, and our shopping cart will accept orders below our minimum. A $10 special handling fee will be added to all orders below $100.

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Volume Discounts

We offer discounts for all orders $300 and up. Simply enter the appropriate coupon code at checkout and your discount will be reflected in the total. Discounts apply to each individual order.

If a volume discount coupon is used, please note

that we will adjust the coupon code accordingly for the entire order if there are returns that bring the order total below the original qualifying discount amount. The discount amount adjustment will be deducted from any refund that is given. This also applies to back-order cancellations within 45 days of the order date where a volume discount coupon is used.

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Payment

We accept payment in the following forms:

Note: If you are ordering from within California, please see important sales tax information below.

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Sales Tax

No sales tax is added except for orders shipped to California addresses. 9% sales tax is added to all CA orders, including the shipping & handling amount.

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Shipping

Orders received with valid payment by 12 noon Pacific Time ship on the same business day. On rare occasions, we may delay shipping an order by 1 or 2 business days if an item on the order is sold out and we expect it to be restocked within 1 business day. If you have timing constraints and need us to process and ship your order on the same day that it is placed, please be sure to contact us right after placing the order so that we can review the order and payment, and flag it for rush processing.

S&H rates to the 48 Contiguous United States and District of Columbia are:

S&H rates to Alaska & Hawaii:

S&H rates to Puerto Rico:

S&H rates to U.S. Virgin Islands:

*First Class Mail and Priority Mail have order size limits as indicated above. Orders that exceed these limits will automatically be upgraded to the next applicable shipping method at the appropriate S&H rate. The shipping method will be changed when we process the order, but the upgraded S&H rate will be calculated correctly in the shopping cart.

For orders to United States Territories other than PR & USVI, we offer the following shipping options:

S&H Rates to U.S. Territories:

*First Class Mail and Priority Mail have order size limits as indicated above. Orders that exceed these limits will automatically be upgraded to the next applicable shipping method at the appropriate S&H rate. The shipping method will be changed when we process the order, but the upgraded S&H rate will be calculated correctly in the shopping cart.

For orders outside the United States, we offer the following shipping options:

*If you are located outside the United States and this is your first order with us, please read our policies and payment verification procedures for International Orders before placing your order.

International S&H Rates:

Click on the destination country below to see the applicable shipping and handling rate:

If your destination country is not included in the table above, we would be happy to review your request to order from us. Please read our policies for International Orders prior to contacting us.

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Back-Ordered Items and Product Substitutions

To expedite your order, we occasionally substitute back-ordered items with similar merchandise. If you would like for us to not substitute, please click on the appropriate box in the order form when placing your order. If instructed to not substitute, we will ship all in-stock items right away and ship any back-ordered items as soon as we receive them at no additional shipping charge.

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Returns and Exchanges

We accept returns and exchanges for merchandise within 7 days of delivery. Please follow these instructions for a hassle-free return or exchange:

1. Email us to request a return authorization number. Indicate in your email the order number on your invoice, the stock number(s) for the merchandise you wish to send back, and whether you would like an exchange or a refund.

2. Send us the merchandise after you have received your return authorization number. Please be sure to send back the merchandise right away, as each return authorization expires after 7 days and a new one will not be re-issued.

3. Shipping and handling rates for exchanges is the same as for new orders, but the $10 minimum order surcharge is waived for exchanges valued at less than $100. We will send the exchange item(s) you requested within 10 business days after receiving the returned merchandise.

4. We process refunds within 10 business days of receiving the merchandise. Please note that if your return reduces your original order total to less than our $100 minimum order or if the return is for the entire original order/shipment, a $10 special handling fee will be deducted from your refund.

S&H fees, including the minimum order surcharge, are not refundable. No refunds or reimbursements will be made towards the cost of shipping returned or exchanged merchandise back to us, unless it is to exchange damaged merchandise for identical products. For damaged merchandise, we will pay for return shipping costs and send replacement items at no additional shipping charge. Any damage or defect claims must be made within 7 days of delivery.

For health reasons, we cannot accept returns or exchanges on earrings, ear cuffs, body jewelry or toe rings. To qualify for a return, exchange, or defect claim, items must be sent back in new, unused condition in their original packaging. Rings must have their tags still attached to qualify. Rings whose tags have been removed do not qualify for returns, exchanges or defect claims, even if the loose tags are included with the returned merchandise.

If a volume discount coupon is used, please note that we will adjust the coupon code accordingly for the entire order if there are returns that bring the order total below the original qualifying discount amount. The discount amount adjustment will be deducted from any refund that is given. This also applies to back-order cancellations within 45 days of the order date where a volume discount coupon is used.

For international shipments, we cannot be responsible for import tariffs, customs fees, or shipping delays due to international shipping, and if a customer refuses shipment for any reason we will deduct any actual shipping, customs and other costs incurred by us from any refund that is given.

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Pricing

Our items and assortments are priced either by piece or by weight. All individual items and assortments with a specified number of pieces are priced by piece, even if the approximate weight is included in the description. Weights for these products should be considered approximations and not exact or minimum weights, as weights for all jewelry designs will fluctuate slightly with each manufacturing lot. All assortments that are priced by weight will be at least the total weight specified in the item description. We strive to keep all product and assortment descriptions accurate and up-to-date.

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International Orders

We currently ship to many countries around the world. Please see our shipping rate table for a list of countries that we currently ship to. Please follow the instructions below if this is your first order.

We accept payment for international orders via credit card, Paypal (Verified Paypal accounts only), Western Union, or wire transfer (a processing fee of $10 will be added to all wire transfer orders that are less than $500 in merchandise value).

If you are using an American Express card (from any country) or a Visa/Mastercard card that is issued in Canada, Germany, Puerto Rico, UK, or USA, we will first attempt to authenticate your card through the automated system or by contacting your card issuer. If we are unable to authenticate your payment using these methods, then we would ask you to fax us the authentication documents outlined below.

If you will be using a Visa or MasterCard issued in a country other than Canada, Germany, Puerto Rico, UK, or USA, please fax to us the following when placing your first order:
1) front and back of your credit card
2) picture identification
3) first page of your credit card bill with your name, address and the card number visible. You can black out the card balance and specific transactions- we just need to match your name, address and card number.

Our fax number is +1 818 332 4200. This information is only needed for your first order, and all subsequent orders will have already been verified. Please feel free to place your order at the same time that you fax us payment verification. We will process and ship your order as soon as we have verified your payment information. Please note that we are only able to ship to your authenticated billing address.

S&H for international orders varies by country (please see our Shipping Section for S&H rates). S&H to your country will automatically be calculated at checkout.

Please note that we cannot be responsible for import tariffs, customs fees, or shipping delays due to international shipping, and if a customer refuses shipment for any reason we will deduct any actual shipping, customs and other costs incurred by us from any refund that is given.

If you are located in a country that we do not currently ship to and would like to order our products, please email us. We review such requests on a case by case basis.

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Secure Ordering

Teeda.com is hosted by Yahoo! Store, which uses industry-leading Secure Socket Layer (SSL) encryption to process all orders. When ordering at our store, your information is transmitted securely over the Internet in encrypted (scrambled) form so that it cannot be accessed by unauthorized third parties.

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Privacy Policy

We respect our customers' privacy. All personal information that you supply in the course of doing business with us will be handled securely and held confidential at all times. We will not sell, lease, or otherwise disclose our customers' information to anyone. We may from time to time contact you to via email or post to inform you of special promotions and new products at our store, but we will always attach instructions for removing yourself from our mailing list.

This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

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